Terms & Conditions

 
  • This is an agreement between SULTAN TOUR AND TRAVELS (Us) and our Customer (You).
    Agreement: In case of any cancellation we have the right to charge an admin fee to cover our expense for the arrangement of your booking. If we have already transferred the amount to airline, visa source or hotels then their terms and conditions will also apply. In some cases amounts can be non-refundable. Please always confirm the terms and conditions with your agent before making any payment.
  • For any Enquiries feel free to speak to our team via email sultantourandtravels@gmail.com or call us on 9632016786
  • Room Allotment will be as per Our Arrangements.
  • Welcome Kits & Passports have to be picked from our Corporate Office in Bangalore
  • If you want us to courier them you will have to pay Courier Charges Extra. (Applicable for AGENTS also)
  • Umrah cost does not include any personal Expenses during Travel.
  • Tour Dates, Itinerary & Prices are subject to change as per Flight and Hotel availability without prior notice.
  • Everyone carries his own baggage hence please travel light. Excess baggage fees to be paid by Hajis.
  • Food will not be provided on Airports & During Intercity Transfers.
  • Fixed timings have to be followed strictly for Ziyarath & Food.
  • Diabetic patients and Other Pilgrim who require special meals to please arrange for their own food.
  • Infants & Child without Bed will Not be given Zamzam Cans.
  • Infants & Child without Bed will Not be given Welcome Kits. Towels, Buckets & Tumblers are not provided in any of the Hotels in Makkah and Madina.
  • We are not responsible for Loss or Theft of passports or luggage at Airports.
  • Pilgrims requiring Wheelchair please carry their own wheelchair.
  • We will not be responsible for any Delay, Rejection or Mistake in Umrah Visa from Saudi Embassy.
  • In all cases, Visa Mofa Fees is Non-Refundable.
  • Please read and understand the Umrah Agreement clearly. Every Hajis has to sign Umrah Agreement before departure. Please download Umrah Agreement by clicking here.
  • Subject to BTQ (Basic Travel Quota) passengers only.
  • Subject to Bangalore Jurisdiction only.